Frequently Asked Questions

• Tone is independent from insurance and follows a direct care model. Anyone, regardless of whether they are insured or not, can come to Tone. Please read more about our direct care model to improve access to dermatologic care here.

At Tone, we employ a direct-care model in an effort to bring care back to healthcare. We wholly believe in the doctor-patient relationship and have created a simple, approachable alternative to traditional insurance-based medicine.

• Member-Focused: Our main focus is on creating a comprehensive, long term plan for your skin and hair health
• 100% Independent: Insurnace companies and red tape never come between our patients and the best care avabialbe. TONE is physician owned with no insurance influence or constraints.  
• Say goodbye to mystery bills, we do not believe in hidden charges.

To read more about direct care, visit this page 

Discover our comprehensive range of aesthetic dermatology services, designed to help you look and feel your best. From Botox and fillers to microneedling, chemical peels, advanced radiofrequency, and laser treatments, each service is customized to meet your unique skincare goals. Visit our Care Offerings page for an in-depth look at how these treatments can elevate your skin health and radiance.

Explore the TONE Shop for a handpicked selection of premium skincare products, each carefully chosen to align with our commitment to effective, tech-driven beauty solutions. For those seeking personalized recommendations, Dr. Robinson has also curated dedicated lists on Shop My to answer your most frequently asked skincare questions. Discover her expert picks for essentials like ‘Best Sunscreens for Melanin-Rich Skin’ and more, crafted to meet the unique needs of every skin type.

Here’s how the TONE membership booking process works for a smooth, personalized experience:

• Request a Consultation: Start by filling out the consult request form on our Memberships page.
• Receive an Invitation: After reviewing your consult request, we’ll extend an invitation to book if we feel TONE is the right fit for your skincare goals. This helps ensure that each patient receives a level of care that aligns with our personalized, high-touch approach. You’ll receive an email with a booking link if your needs match our expertise, inviting you to schedule your consultation.
• Complete Pre-Appointment Details: Once scheduled, you’ll be prompted to complete a quick skin survey, review our Code of Conduct, and confirm your appointment.
• Confirmation Email: An appointment confirmation email will be sent to you with information and instructions for your visit.
• Your Visit: Meet with Dr. Robinson for your consultation, where we’ll develop a tailored skincare plan that’s right for you.
• Join the TONE Membership: Following your visit, you’ll have the option to join our membership program for exclusive benefits and ongoing care. Sign up in-office, via your personalized membership link, or through Cherry (our financing partner).

Each membership comes with an automatically generated, unique code and custom booking link for easy access.

We look forward to welcoming you to TONE!