Frequently Asked Questions

• Tone is independent from insurance and follows a direct care model. Anyone, regardless of whether they are insured or not, can come to Tone. Please read more about our direct care model to improve access to dermatologic care here.

At Tone, we employ a direct-care model in an effort to bring care back to healthcare. We wholly believe in the doctor-patient relationship and have created a simple, approachable alternative to traditional insurance-based medicine.

• Member-Focused: Our main focus is on creating a comprehensive, long term plan for your skin and hair health
• 100% Independent: Insurnace companies and red tape never come between our patients and the best care avabialbe. TONE is physician owned with no insurance influence or constraints.  
• Say goodbye to mystery bills, we do not believe in hidden charges.

To read more about direct care, visit this page 

Discover our comprehensive range of aesthetic dermatology services, designed to help you look and feel your best. From Botox and fillers to microneedling, chemical peels, advanced radiofrequency, and laser treatments, each service is customized to meet your unique skincare goals. Visit our Care Offerings page for an in-depth look at how these treatments can elevate your skin health and radiance.

Explore the TONE Shop for a handpicked selection of premium skincare products, each carefully chosen to align with our commitment to effective, tech-driven beauty solutions. For those seeking personalized recommendations, Dr. Robinson has also curated dedicated lists on Shop My to answer your most frequently asked skincare questions. Discover her expert picks for essentials like ‘Best Sunscreens for Melanin-Rich Skin’ and more, crafted to meet the unique needs of every skin type.

The TONE Membership Application Process

We’ve designed our membership process to ensure a seamless, personalized experience.

• Apply for a Consultation: Begin by filling out the membership application form on our Memberships page.
• Receive an Invitation: After reviewing your application, we’ll extend an invitation to book if we feel TONE is the right fit for your skincare goals. This helps ensure that every patient receives the high-touch, individualized care we’re known for. If selected, you’ll receive an email with a booking link to schedule your consultation.
• Prepare for Your Visit: During booking, you’ll complete a brief skin survey, review our Code of Conduct, preview membership agreement, and confirm your appointment.
• Your Consultation: Meet with Dr. Robinson for an in-depth, personalized skin assessment. Together, you’ll develop a tailored plan designed to fit your life, not the other way around.
• Join the TONE Membership: Following your visit, you’ll have the option to join our membership program for exclusive benefits and ongoing care. Sign up in-office, via your personalized membership link, or through Cherry (our financing partner).

Each membership includes a unique code and custom booking link for easy access. Your $500 consultation fee is fully credited toward your membership if you enroll in-office.

We look forward to welcoming you to TONE!